Blog Article

How to Increase Your Revenue with Managed Mobility Services (MMS) - Part 2 of 3

Posted by Chris Maggio on November 4, 2016 2:36 pm

How to Increase Your Revenue with Managed Mobility Services

Part 2 of 3: Why Wireless Analytics for Managed Mobility Services

As described in part 1 of this series, you can now deliver the following managed mobility services (MMS) outcomes to your enterprise customers:

  • Decreased mobility spend without changing carriers
  • Reduced internal IT support costs
  • Improved employee productivity
  • Maximum ROI from mobile technology investments
  • Increased data security

  • Services include:

  • Sourcing, which includes carrier negotiations/carrier management
  • Procurement and Provisioning, including online device ordering through a customizable e-Catalog/portal
  • Help Desk Support, which includes U.S.-based staff for 24 hour triage, break-fix, warranty exchanges, and application management (such as MobileIron, Airwatch, proprietary apps, etc.)
  • Financial Reporting in terms of allocating device spend to individual business units, departments and divisions
  • End-User Education via email statements that break down usage and spend into multiple categories and teach best practices
  • Project Management in terms of device deployments, onboarding and project implementation

  • A number of companies say they provide similar services, so why Wireless Analytics? One good reason… Compelling commissions without the drama often associated with building a new recurring revenue stream. With very little effort, you can capitalize on Wireless Analytics’ full range of managed mobility services, which have been rated the highest in customer satisfaction by a leading analyst group 4 years in a row.

    Wireless Analytics has been an industry pioneer, providing managed mobility services since 2003. We know that success in our business involves much more than a great technology platform. The most important part is the ability to effectively execute on promises and deliver great customer service. That’s what creates sticky customers, and it’s exactly what we do best. Whether optimizing carrier rate plans for customers to realize maximum savings, or providing above-and-beyond end user support, we pride ourselves as a company that delivers white-glove service. And it shows… Awards are nice; however, the best testimony to the level of service that Wireless Analytics provides is that we have never lost a customer!

    In addition to Wireless Analytics’ strong history of customer success, here are some other key differentiators to consider:

  • Highly configurable service offering – Custom tailored services and workflows to meet each client’s unique needs
  • Integration with ITSM systems (Service Now, Remedy, etc.) – Less swivel chair and significantly greater efficiency supporting end users
  • Strong international support – Delivering order procurement, cost savings, and support to mobile end users worldwide -- Capable of capturing invoice data from 120 carriers worldwide

  • In our post next week, we’ll focus on what kind of enterprise customers to engage, what questions to ask them, and how to maximize revenue from your partnership with Wireless Analytics. To contact Wireless Analytics sooner, please email Chris Maggio at cmaggio@wirelessanalytics.com, call 978-783-7474, or go to www.wirelessanalytics.com.

    • Keywords:
    • Business Process Outsourcing
    • Enterprise
    • Enterprise Mobility Management
    • Help Desk
    • Managed Mobility Services
    • Managed Services
    • MDM
    • Mms
    • Mobile Device Management
    • Mobility
    • security
    • wireless
    • Wireless Expense Management
    • Industries: